pk77 Privacy Policy

Information We Collect

pk77 collects personal data through several touchpoints: account registration, identity verification, financial transactions, platform usage, customer support interactions, and automated technical data collection through cookies and server logs. We collect only the data necessary to provide a safe, fair, and personalised gaming experience for players based in Bangladesh and to comply with our obligations under applicable law.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will delete that data immediately and close the associated account. If you believe a minor has registered on pk77, please contact us at [email protected] without delay.

How We Use Your Data

pk77 processes your personal data only for lawful, specified, and legitimate purposes. The following table summarises the primary purposes for which we use the data we collect, together with the legal basis for each processing activity.

2.1 Marketing Communications

pk77 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, tournaments, and seasonal promotions (such as Eid offers, BPL promotions, or Pohela Boishakh cashback events) if you have opted in to receive such communications at the point of registration or subsequently through your account settings. You may withdraw your marketing consent at any time by contacting [email protected] or by updating your notification preferences in your account dashboard. Opting out of marketing communications does not affect your ability to use the Platform.

2.2 Automated Decision-Making

pk77 uses automated systems to detect unusual account activity, potential fraud, bonus abuse, and responsible gaming triggers such as accelerated deposit frequency or extended unbroken gaming sessions. Where an automated system flags an account, a member of the pk77 team will review the flag manually before any account restriction is applied. You have the right to request human review of any automated decision that materially affects your account.

Data Sharing & Disclosure

pk77 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only where necessary to deliver the Platform services, comply with legal obligations, or protect the safety and integrity of our platform. The categories of third parties with whom we may share your data are set out below.

• Payment Service Providers: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and bank transfer partners receive transaction data necessary to process deposits and withdrawals. These providers have their own privacy policies and are bound by their respective regulatory frameworks under Bangladesh Bank guidelines.
• Game Studio Providers: Certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and bet data for game performance monitoring, RTP calculation, and dispute resolution. These providers do not receive your personal registration or financial data.
• Identity Verification Partners: Third-party KYC service providers who assist pk77 in verifying player identities and documents. These providers process your KYC documents under strict data processing agreements with pk77 and may not use your data for any purpose other than identity verification.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics platforms to help pk77 understand platform performance and improve user experience. No personally identifiable information is shared in this context.
• Legal and Regulatory Authorities: pk77 may be required by law, court order, or a directive from a competent Bangladeshi authority to disclose personal data. In such cases, pk77 will disclose only the minimum data required to comply and will, where permitted by law, notify the affected player.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pk77's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under this Privacy Policy will continue to apply.

Cookies & Tracking

pk77 uses cookies and similar tracking technologies (such as web beacons and local storage tokens) to operate the Platform, remember your preferences, maintain your login session, and understand how players interact with the site. The following types of cookies are used on pk77.tech:

4.1 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Samsung Internet on Android devices common in Bangladesh) allow you to view, block, or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging in to your pk77 account and will disrupt core Platform functionality. Disabling analytics or preference cookies will not prevent you from using the Platform but may result in a less personalised experience.

pk77 does not currently use third-party advertising cookies or serve targeted advertising to players. We do not participate in any cross-site behavioural advertising networks.

Data Security

Protecting your personal data from unauthorised access, disclosure, alteration, and destruction is a central operational commitment at pk77. We implement a layered security framework that includes the following safeguards:

• SSL/TLS Encryption in Transit: All data transmitted between your device and pk77.tech is encrypted using industry-standard TLS (Transport Layer Security). The padlock icon in your browser confirms that your connection to pk77 is secured.
• Encryption at Rest: Sensitive personal data stored on pk77 servers, including KYC documents and financial records, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to pk77 staff members who require it to perform their specific job functions. All staff with data access undergo background screening and are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): pk77 supports optional 2FA on player accounts. We strongly recommend enabling 2FA to add an additional layer of security to your login process.
• Regular Security Audits: pk77's technical infrastructure is subject to periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a material risk to affected players, pk77 will notify impacted players via their registered email address without undue delay and will take immediate steps to contain the breach and prevent recurrence.

Data Retention

pk77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data forms part of a legal dispute, investigation, or regulatory inquiry that is ongoing at the scheduled deletion date, retention will be extended until the matter is fully resolved.

Your Privacy Rights

As a player on the pk77 Platform, you hold the following rights in relation to your personal data. These rights may be exercised by contacting pk77 at [email protected]. We will acknowledge your request within 5 business days (BST) and aim to fulfil it within 30 calendar days.

7.1 Identity Verification for Rights Requests

To protect your personal data, pk77 may request verification of your identity before processing any privacy rights request. This ensures we do not disclose, modify, or delete data in response to a fraudulent request made by a third party. Verification may involve confirming information associated with your registered account or providing a copy of your identification document.

7.2 Limits on Erasure

The right to erasure is not absolute. pk77 may be required to retain certain data — such as transaction records and KYC documents — even after account closure in order to comply with legal obligations related to AML compliance, financial record-keeping, and the investigation of disputes. Where a deletion request cannot be fully honoured due to such obligations, pk77 will notify you of the specific categories of data that must be retained and the reason for retention.

Contact & Data Inquiries

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how pk77 has handled your personal data, please contact our support team using the details below. All privacy-related communications should be directed to the email address listed — do not send documents containing sensitive personal information through any other channel.

• Email: [email protected] — use the subject line "Privacy Request" for all data subject requests.
• Response Time: pk77 aims to acknowledge all privacy-related requests within 5 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days of receipt.
• Postal Address: pk77 accepts written privacy requests delivered by post. Contact [email protected] first to obtain the current correspondence address, as this may change periodically.
• Language: All privacy communications with pk77 are conducted in English. If English is not your preferred language, please indicate this in your initial contact and we will endeavour to accommodate where possible.

8.1 Policy Updates

pk77 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. When a material update is made, we will notify registered players via the email address associated with their account or through a prominent notice on the Platform. The "Effective Date" at the top of this policy indicates when the current version came into force. We encourage you to review this policy regularly. Continued use of the pk77 Platform following any update constitutes your acceptance of the revised policy.